Effective Date: July 2026
Welcome to Vaygo. Your privacy is important to us. This Privacy Policy explains how Vaygo collects, uses, stores, and protects your information when you use our mobile application and related services.
By using Vaygo, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address (if provided)
- Profile Photo (optional)
Location Information
Vaygo requires access to your device’s location to:
- Find your pickup location
- Match you with nearby drivers
- Provide navigation during your ride
- Improve ride accuracy
Location data is collected only while using the app or as permitted by your device settings.
Ride Information
- Pickup and drop-off locations
- Trip history
- Ride preferences
- Payment information (where applicable)
Device Information
- Device model
- Operating system
- App version
- IP address
- Device identifiers
- Crash reports and diagnostics
How We Use Your Information
We use your information to:
- Provide ride booking services
- Connect riders with driver partners
- Improve app performance
- Process payments
- Send ride updates and notifications
- Enhance safety and security
- Prevent fraud and misuse
- Provide customer support
- Comply with legal obligations
Location Permissions
Location access is required to:
- Detect your current location
- Help drivers reach you
- Calculate fares accurately
- Improve navigation
- Track active rides
You can disable location permissions from your device settings, although some features may not function correctly.
Camera Permission
The camera may be used to:
- Upload profile photos
- Scan QR codes (if supported)
- Submit documents where required
Notification Permission
Notifications are used to send:
- Ride confirmations
- Driver arrival updates
- Trip status
- Promotions and offers
- Important account notifications
You may disable notifications through your device settings.
Data Sharing
We do not sell your personal information.
Your information may be shared only with:
- Driver partners for completing rides
- Payment service providers
- Customer support teams
- Legal authorities when required by law
- Trusted service providers assisting in operating the platform
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no internet transmission or electronic storage method is completely secure.
Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Meet legal requirements
- Resolve disputes
- Prevent fraud
Your Rights
You may:
- Access your personal information
- Update your profile
- Request correction of inaccurate information
- Request deletion of your account, subject to applicable laws
- Withdraw certain permissions through your device settings
Third-Party Services
Vaygo may use trusted third-party services, including:
- Google Maps
- Firebase
- Payment gateways
- Analytics services
These providers have their own privacy policies governing the use of your information.
Children’s Privacy
Vaygo is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website. Continued use of Vaygo after updates constitutes acceptance of the revised policy.
Disclaimer
Vaygo is a technology platform that connects riders with independent third-party driver partners. Vaygo does not provide transportation services directly. All rides are fulfilled by independent drivers.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Vaygo
Website: https://www.vaygo.co
Email: info@vaygo.co